At Navioz, your satisfaction with our stone trays is important to us. We want your shopping experience to be worry‑free. Please take a moment to review our return and refund policy.
Returns
Eligibility
We accept returns within 30 days from the date of delivery. To be eligible for a return, your stone tray must be unused, in the same condition that you received it, and in its original packaging.
Non‑Returnable Items
Certain items are non‑returnable, including but not limited to:
- Personalized or custom‑made stone trays
- Intimate or sanitary goods
- Perishable goods
- Gift cards
Return Process
To initiate a return, please contact our customer support team at support@navioz.shop. We will provide you with return instructions and a return authorization if applicable.
Return Shipping
Customers are responsible for the cost of return shipping unless the return is a result of our error (e.g., wrong stone tray shipped or defective product). In the case of our error, we will provide a prepaid return label.
Refunds
Refund Processing Time
Once your returned stone tray is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your return is approved, your refund will be processed within 2 business days after approval. A credit will then be applied to your original method of payment.
Late or Missing Refunds
If you have not received your refund within the expected time frame, please first check your bank account, then contact your credit card company or payment provider. It may take some time before your refund is officially posted. If you have done all of this and still have not received your refund, please contact us at support@navioz.shop.
Exchanges or Damaged Products
Exchanges
We do not offer direct exchanges. If you wish to exchange a stone tray for a different style or size, you will need to return the original item following our return policy and place a new order for the stone tray you want.
Damaged Products
If you receive a damaged stone tray, immediately contact us, provide detailed information about the damage along with clear photos, and request a replacement or refund. Please keep the original packaging and the damaged stone tray as evidence.
Contact Us
If you have any questions or concerns about our return and refund policy, or if you need assistance with a return or refund, please do not hesitate to contact our customer support team. We are here to help you.
Email: support@navioz.shop
Phone: +1 209-728-1110
Address: 5649 Silver Saddle Dr, Hathaway Pines, CA 95233, USA
Business Hours: Monday – Friday, 9:00 AM – 19:00 PM (USA Time)