This Shipping Policy explains how Navioz (“we,” “us,” or “our”) processes and delivers orders placed on navioz.shop. By placing an order with us, you agree to the terms below.
1. Order Processing Time
Orders are processed within 1 to 2 business days of purchase, excluding weekends and public holidays. Processing time refers to the time it takes us to prepare and pack your order before it is handed to a shipping carrier; it does not include transit time.
2. Shipping Carriers & Delivery Time
We ship orders using trusted national carriers, including USPS, UPS, and FedEx. The carrier used for a given order depends on the destination and package specifications and is selected at our discretion to ensure reliable delivery.
Once an order has been dispatched, estimated delivery time is 2 to 4 business days. Total time from order placement to delivery is therefore generally 3 to 6 business days (processing time plus transit time), though this can vary based on your location, carrier performance, weather, and other circumstances outside our control.
3. Shipping Rates
We are pleased to offer free shipping on all orders delivered within the United States. No minimum purchase is required unless otherwise stated at checkout.
4. Order Tracking
Once your order ships, you will receive a confirmation email containing a tracking number, which you can use to monitor your shipment’s progress with the applicable carrier.
5. Delays
While we make every effort to meet the timeframes above, processing and delivery times are estimates and not guaranteed. Delays caused by carriers, customs, extreme weather, or other events beyond our control may occasionally occur. We appreciate your patience in such cases.
6. Incorrect Shipping Information
Please ensure your shipping address is complete and accurate at checkout. Navioz is not responsible for orders delayed or misdelivered due to incorrect or incomplete address information provided by the customer.
7. Contact Us
If you have questions about your shipment, please contact us at support@navioz.shop or during our business hours, Monday–Friday, 9:00 AM–9:00 PM.