At Navioz, we want your stone tray shopping experience to be smooth and enjoyable. Please take a moment to review our shipping policy to understand how we handle orders, shipping, and related matters.
Processing Time
Orders are typically processed within 2 business days from the date of purchase. Once processed, items are shipped and the estimated delivery time is 5 to 7 business days after processing. Total delivery time is usually 7 to 9 business days depending on your location and shipping carrier.
Shipping Methods
We offer standard shipping across the United States. Based on your location, we will select the fastest available carrier among FedEx, USPS, or UPS to ensure your stone tray reaches you promptly.
Shipping Rates
We are pleased to offer free shipping on all stone tray orders shipped to addresses anywhere within the United States.
Same‑Day Dispatch & Tracking Policy
We value your time. That is why we have implemented a fast dispatch system:
- Cut‑off time: 19:00 PM (7:00 PM) Central Standard Time
- If you place an order at or before 19:00 PM, your stone tray will be dispatched the same day, and your tracking number will be provided the same day.
- If you place an order after 19:00 PM, your order will be dispatched the next morning immediately when operations begin, and your tracking number will be provided that next morning.
Summary: Order today → tracking today (if before 7:00 PM) OR next morning tracking (if after 7:00 PM). This ensures fast delivery, customer satisfaction, and early product benefit.
Order Tracking
Once your stone tray order is shipped, you will receive a shipping confirmation email containing tracking information. This allows you to monitor the status and estimated delivery date of your package.
Address Accuracy
It is important to ensure that your shipping address is accurate and complete. Navioz is not responsible for delayed or lost shipments due to incorrect or incomplete addresses provided by the customer. Any additional shipping costs incurred due to address errors will be the responsibility of the customer.
Order Modifications and Cancellations
We understand that situations may arise where you need to modify or cancel your stone tray order. For such requests, please contact our customer support team within 24 hours of placing the order. We will do our best to assist you.
Lost or Damaged Packages
In the rare event that your stone tray package is lost or damaged during transit, please contact our customer support team immediately. We will work with the shipping carrier to resolve the issue and ensure a satisfactory outcome.
Returns and Exchanges
For detailed information on our returns, exchanges, and refund policy, please refer to our separate Refund & Return Policy page.
Contact Us
If you have any questions, concerns, or need assistance related to your stone tray order, shipping, or any other inquiries, please do not hesitate to reach out to our customer support team. We are here to assist you.
Email: support@navioz.shop
Phone: +1 209-728-1110
Address: 5649 Silver Saddle Dr, Hathaway Pines, CA 95233, USA
Business Hours: Monday – Friday, 9:00 AM – 19:00 PM (USA Time)